Returns Policy

Returns Policy

Need to return an item? Here's how to make it happen!

We understand that for various reasons a product you ordered from us may need to be returned. Customer satisfaction is our top priority, and we strive to make your return process quick and easy.

If you need to return a product, our Customer Service Representatives are ready to assist you. To begin your return process, give us a call toll free at 800-893-1525 or please email us at [email protected] to obtain the necessary Return Good Authorization (RGA#) form.

Please keep these things in mind:

  • RGA#’s must be requested within thirty (30) days of receipt of shipment.
  • RGA form provided to you via email or fax must be signed and attached securely to the outside of the box before sending it back to us. Returns without a RGA# will be refused.
  • Products must be returned within thirty (30) days after the RGA# is issued.
  • Items must be returned unused and in their original packaging as shipped by Any items returned in packaging other than the original packaging will be refused.
  • Please note; there is a 15% restocking fee on merchandise returned for any reason other than damage or defect.
  • If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 26% restocking fee and a $118 freight refusal fee.
  • If you determine upon inspection that the condition of the shipping box is satisfactory, an adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery.
  • Custom or special order items are non-returnable and cannot be canceled once ordered.
  • Refunds will be issued within 7 to 10 days after we receive your return.

Damaged Product Returns

All shipments should be inspected carefully and note the condition of the box at the time of delivery. All claims for damage must be made with the carrier at the time of delivery. If the box appears even slightly damaged, please write "package damaged" when you sign for the delivery. If you accept the delivery without notating any damage to the product, you cannot return the delivery to for a refund; however, you can contact us for replacement parts.

If you need to refuse the delivery, you must do so while the shipping courier is still on the premises, so please check to make sure you received the correct product in good condition before the courier leaves. If there is a problem, contact us immediately so we can take steps to rectify the situation. If an item arrives damaged or defective, the item will be returned to and will either be replaced or you will be refunded the full amount, including applicable shipping costs and tax.

When inspecting your delivery, please make sure all the items listed on the packing slip as “shipped” actually arrived. If you notice anything missing, please contact us immediately so we can get the missing items shipped to you.

We realize UPS ground do not require a signature for most of their deliveries and that not all shortages, damage, or defects may be visible at the time of delivery; however, you must notify us of any problems within three (3) days of receipt. We cannot take responsibility for a damaged, defective or missing item beyond that point.

As stated in our Satisfaction Guarantee, if your purchase does not meet your expectations, you may return all new, unopened items within 30 days of delivery for a full refund or exchange, whichever you prefer. Shipping charges are not refundable. Once received according to our guidelines, your return will be processed as quickly as possible.

Non-Defective Product Returns

Before returning a non-defective item, please contact Customer Service to obtain an RGA form. Returns attempted without an RGA number will be refused. Once you receive your RGA form, place it on the outside of the carton so that our warehouse may easily recognize it as a return.

Please also include the original order ID along with the RGA form and a detailed explanation of why the merchandise is being returned (i.e. unneeded, intended to cancel, incorrect order). Once received according to our guidelines, your return will be processed as quickly as possible.

All non-defective returns must be returned in original, unopened packages.

Please allow up to 7 business days after we receive your return for your exchange or refund to be issued.

Shipping Fees:

  • If you are returning an item due to damage or defect, we will send you a prepaid shipping tag to send the product back.
  • If you are returning an item for a reason other than damage or defect, you will be responsible for all shipping costs. If you received free shipping on your order, we will deduct our outbound costs from your refund.
Large Item Disclaimer

Once a large item (refrigerator, desk, etc…) has been opened, installed, and/or used; only the manufacturer warranty will apply. Please call the manufacturer directly at the number provided in your product’s included warranty documentation to receive product repair, service, or replacement at the manufacturer’s discretion. For specific coverage please refer to the documentation provided by the manufacturer.